jillid Privacy Policy

jillid ("we," "us," "our," or "the Platform") operates the online casino and sports betting platform accessible at jillid.com. We are committed to safeguarding the privacy and personal data of every individual who visits, registers on, or interacts with our platform ("you" or "the User").

This Privacy Policy describes the types of personal information we collect, the purposes for which we process it, the parties with whom we may share it, the measures we take to keep it secure, and the rights available to you under applicable Philippine law. This policy applies to all personal data collected through the jillid website, mobile interface, customer support channels, and any other touchpoint associated with the jillid brand.

This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy, both of which are incorporated by reference. By registering an account or continuing to use the jillid platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

jillid collects personal data that is necessary for the lawful operation of our platform, compliance with regulatory obligations, and the delivery of a safe and personalized gaming experience. The categories of personal data we collect include, but are not limited to, the following:

We do not collect sensitive personal information (as defined under RA 10173, such as health data, religious beliefs, or political affiliations) unless it is strictly necessary for a specific regulatory purpose and you have provided explicit consent.

jillid collects personal data through the following primary channels:

• Direct Submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in promotions.
• Automated Technologies: Data collected automatically when you access the platform, including cookies, web beacons, pixel tags, and server logs that capture technical and usage data.
• Third-Party Verification Services: Identity and document verification data received from regulated KYC and AML service providers when you submit identification documents for account verification.
• Payment Processors: Transaction confirmation data received from payment partners such as GCash, PayMaya, BPI, BDO, Metrobank, and 7-Eleven when you conduct financial transactions on the platform.
• Regulatory Sources: Data received from PAGCOR or other regulatory bodies in connection with licensing compliance, responsible gaming obligations, or investigation of reported incidents.

jillid processes your personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we use your personal data are as follows:

• Account Management: To create, maintain, verify, and administer your jillid account, including processing your registration, verifying your identity and age (21+), and managing account security.
• Service Delivery: To provide access to all games and betting services on the jillid platform, including slots, live dealer games, bingo, fishing games, and sports betting markets.
• Financial Processing: To process deposits and withdrawals through your chosen payment method, maintain accurate transaction records, and comply with anti-money laundering (AML) obligations under Philippine law.
• Regulatory Compliance: To fulfill our obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act (RA 9160), the Data Privacy Act (RA 10173), and any other applicable Philippine legislation.
• Responsible Gaming: To monitor gameplay patterns for signs of problem gambling, enforce deposit and loss limits, process self-exclusion requests, and comply with PAGCOR's responsible gaming framework.
• Customer Support: To respond to your inquiries, resolve disputes, and maintain records of support interactions for quality assurance purposes.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorized account access, bonus abuse, and other prohibited conduct as defined in our Terms and Conditions.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided explicit consent. You may withdraw this consent at any time.
• Platform Improvement: To analyze usage patterns, conduct A/B testing, and improve the overall performance, design, and game offering of the jillid platform.

Under the Data Privacy Act of the Philippines (RA 10173), jillid processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and jillid — specifically, to provide the gaming and betting services you have registered to use.
• Legal Obligation: Processing is required to comply with applicable Philippine laws and PAGCOR regulatory requirements, including KYC, AML, and responsible gaming obligations.
• Legitimate Interests: Processing is necessary for jillid's legitimate interests in operating a secure, fair, and commercially viable platform, provided those interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities — particularly marketing communications and the use of non-essential cookies — we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

jillid does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other government bodies where disclosure is required by law or regulatory obligation.
• KYC and Identity Verification Providers: Regulated third-party service providers engaged to verify your identity and age as part of the account onboarding process.
• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, 7-Eleven, and other payment partners, solely for the purpose of processing your financial transactions.
• Game Software Providers: Licensed game studios and live dealer operators whose games are hosted on the jillid platform, to the extent necessary for game delivery and dispute resolution.
• IT and Security Service Providers: Cloud hosting, cybersecurity, and fraud detection vendors engaged to maintain the security and availability of the jillid platform.
• Legal and Professional Advisors: Lawyers, auditors, and compliance consultants engaged by jillid, subject to professional confidentiality obligations.
• Law Enforcement: Philippine law enforcement agencies where disclosure is required by a valid court order, subpoena, or other lawful process.

All third-party service providers engaged by jillid are required to process personal data only in accordance with our instructions and to implement appropriate technical and organizational security measures.

jillid uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and gather analytics data that helps us improve our services. The types of cookies we use are as follows:

• Strictly Necessary Cookies: Essential for the platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without affecting core platform functionality.
• Functional Cookies: Used to remember your preferences, such as language settings, display options, and responsible gaming limits you have set. These improve your experience but are not strictly required.
• Analytics Cookies: Used to collect aggregated, anonymized data about how users interact with the platform — such as pages visited, session duration, and feature usage — to help us identify areas for improvement.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only activated where you have provided consent.

You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the jillid platform. For more information on managing cookies, refer to your browser's help documentation.

jillid retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR licensing requirements and AML obligations.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act.
• KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by a regulatory investigation or legal proceeding.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution purposes.
• Marketing Consent Records: Retained for the duration of your consent and for a reasonable period thereafter as evidence of compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with jillid's data disposal procedures.

jillid implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption: All data transmitted between your device and the jillid platform is encrypted using industry-standard TLS (Transport Layer Security) protocols. Sensitive data at rest, including financial information and identity documents, is encrypted using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorized jillid personnel and third-party processors on a strict need-to-know basis. All access is logged and subject to regular audit.
• Two-Factor Authentication: jillid supports and encourages the use of two-factor authentication (2FA) for all player accounts to provide an additional layer of security against unauthorized access.
• Intrusion Detection: The platform is monitored continuously by automated intrusion detection and prevention systems. Suspicious activity triggers immediate alerts and investigation.
• Regular Security Audits: jillid conducts regular internal and third-party security assessments, including penetration testing and vulnerability scanning, to identify and remediate potential weaknesses.

Under the Data Privacy Act of the Philippines (RA 10173), you have the following rights with respect to your personal data held by jillid. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14.

jillid will respond to all verified data subject requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, with prior notice to you. We may request proof of identity before processing any request to protect against unauthorized disclosure.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

The jillid platform is strictly intended for adults aged twenty-one (21) years and above. We do not knowingly collect personal data from individuals under the age of 21. The minimum age for participation in real-money gaming activities in the Philippines is 21 years, as mandated by PAGCOR regulations.

All accounts are subject to mandatory age verification during the KYC process. If jillid discovers that personal data has been collected from an individual who does not meet the minimum age requirement, that account will be immediately suspended, all associated data will be deleted, and any deposited funds will be returned to the source payment method after completing the required verification process.

If you believe that a minor has registered on the jillid platform, please contact our support team immediately so that we can take appropriate action.

The jillid platform may contain references to third-party services, such as payment processors and game software providers. Where you interact with third-party services in connection with your use of jillid, those third parties operate under their own privacy policies, which are independent of this Privacy Policy.

jillid is not responsible for the privacy practices of third-party service providers. We encourage you to review the privacy policies of any third-party services you interact with. Our selection of third-party partners is guided by their compliance with applicable data protection standards, but we cannot guarantee the practices of external entities beyond our direct contractual relationships.

jillid reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered users via email or through a prominent notice on the platform prior to the changes taking effect.

The date of the most recent revision is always displayed at the top of this document. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data. Your continued use of the jillid platform following the posting of any changes constitutes your acceptance of the updated Privacy Policy.

jillid has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of the Philippines (RA 10173) and its implementing rules. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact us through any of the following channels:

• Data Protection Officer Email: [email protected] (subject line: "Data Privacy Inquiry") — plain text, not a clickable link
• Live Chat: Available 24/7 directly through the jillid platform
• Viber / Telegram: @jillidofficial

Our support and compliance teams serve players across Manila, Cebu, Davao, Quezon City, Makati, and all regions of the Philippines. We are committed to responding to all data privacy inquiries promptly and transparently.

If you are not satisfied with our handling of your data privacy concern, you may escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which has jurisdiction over data privacy matters under RA 10173.